Business goal: Create an experience that enables potential patients to easily search for, select and book an appointment with a provider.
User story: As a potential patient of UW Medicine, I would like to 1) easily search for a provider I can trust, 2) quickly vet his/her credentials and 3) view contact information readily, so that I can call a location where the provider practices or book online to make an appointment.
My impact: I re-designed the search results view for provider search as the sole UX/UI resource assigned to the project.
Evaluative user testing of the results display
High-fidelity UI design
Participation in all Agile ceremonies as an embedded member of the development team
UX/UI review before code release
Redesigned elements of the experience included:
Responsive, deep preview card results that surface core contact information and appointing actions for prospective and current patients
How can we make the interface more useful by prioritizing the information users seek and providing a deep preview about a particular provider?
How could we make the interface more actionable by providing opportunities for user to not only find information they seek, but appoint and act on it?
How can we reduce the visual clutter and make the information more scannable?